Lecture: GOC & OCCS complaints - top tips to reduce the risk of being struck off
This session aims to empower eye care professionals with an up-to-date understanding of the evolving regulatory environment, equipping them to navigate investigations effectively while minimising the risk of being subject to one. Through the analysis of anonymised case studies from the GOC and Optical Consumer Complaints Service (OCCS), delegates will gain insights into current trends, the consumer landscape driving complaints, and actionable strategies to reduce risk. Practical tips and key learning outcomes will be shared, concluding with an opportunity to address participant queries.
Learning outcome(s):
Practitioners will increase their understanding of the Fitness to Practise system, and how to reduce their risk in this area (s.11, s.17, s.19)
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