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Richard Edwards
Professional adviser,
Optical Consumer Complaints Service
Richard Edwards qualified as an optometrist in 1987 and was director of professional services at Boots Opticians before launching OPTOMiSE Consulting in 2014. Richard is professional advisor to the Optical Consumer Complaints Service, consultant to FODO, chairs the Optical Confederation education committee and is a member of the GOC expert advisory panel. In the past, Richard led the learning and development function at Boots and now lectures internationally in the area of complaint resolution.
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