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Richard Edwards
Professional adviser,
Optical Consumer Complaints Service (OCCS)
Richard Edwards qualified as an optometrist in 1987 and was director of professional services at Boots Opticians before launching OPTOMiSE Consulting in 2014. Richard has recently completed his eight-year commission on the GOC Expert Advisory Panel and now works as a consultant to several optical and regulatory organisations. Richard is a clinical consultant to the Optical Consumer Complaints Service and has lectured internationally on optical complaint management.
Sessions
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03-Mar-2025Main StageLecture: GOC & OCCS complaints - top tips to reduce the risk of being struck off
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